Water Damage Restoration in Las Vegas, NV

Call (702) 540-2219, day or night. A real person answers every call, every time. Elevate Restore has been cleaning up water damage in the Las Vegas Valley since 2010, and we’re an IICRC Certified Firm.

What happens when you call

1. A real person answers. We don’t use an AI answering service. If your home is flooding, you shouldn’t have to talk to a machine.
2. We call you back within minutes. Your information goes straight to our project manager or, after hours, our on-call technician, who calls you to ask what’s going on: an active leak, standing water, or something that can wait for an inspection.
3. We head your way. Our goal is a technician at your property within 60 minutes.
4. We walk it with you before we touch anything. We don’t show up and start pulling hoses like we own the place. We listen to your concerns, walk every affected area, explain what we found and what happens next, and answer your questions. Then you sign the work authorization and we get started.

What causes water damage in Las Vegas homes

We see all of these, every week:

• Supply lines to refrigerators, dishwashers, toilets and sinks
• Water heaters
• AC condensate drain lines
• Slab leaks
• Fire sprinklers, in homes and buildings that have them
• Drain lines between floors in two-story homes, like a second-floor toilet drain
• Roof leaks during monsoon season
• Toilet and sewer backups

How we dry your home

• Remove the water. We extract standing water and pull water out of carpet and pad.
• Save what we can. We try to save drywall when the water is clean. Water from a sewer or toilet backup is different: affected drywall has to come out. Most cabinets and baseboards in Las Vegas homes are made of MDF board, and once MDF swells, it stays swollen. So we usually remove the damaged cabinet boxes but save the cabinet fronts, so your contractor can rebuild the boxes and put your original doors back on.
• Dry it the right way. We set air movers and dehumidifiers and check progress every day. A typical water heater or supply line job takes about 3 to 5 days to dry.
• Prove it’s dry. Before we pull the equipment, we test every affected material with penetrating and non-penetrating moisture meters, and check with infrared cameras for moisture we can’t see.

We handle the cleanup and drying. When walls, cabinets or flooring need to be put back, we refer you to trusted local contractors.

Insurance and payment

The insurance company isn’t our customer. You are. We work for the property owner and look out for your best interest.

• We bill your insurance company directly, and you’re copied on the invoice so you always see what was sent.
• Your policy expects you to act fast. Most policies require you to start the drying right away to keep the damage from spreading. You don’t have to wait for the adjuster to get started.
• Is it covered? Water from a sudden supply line or water heater failure is often covered. Drain line failures are more of a gray area. Every policy is different, so we’ll talk it through with you and your adjuster.
• Your deductible usually comes into play on the rebuild side of the claim, which is between you, your adjuster and your contractor.
• No insurance, or not filing a claim? You get a written estimate up front. We write it for the worst case, so you’re not surprised if we find damage hiding behind a wall. Financing is available.

Why Las Vegas calls us instead of a national franchise

• You can reach the owner. Elevate Restore is locally owned by Mike Mendoza, who was born and raised in Las Vegas. If there’s ever an issue, you don’t have to go through layers of a corporate office to get an answer.
• A real person answers every call. Not an AI agent, not a call center in another state.
• The same faces, year after year. Our team has been with us for a long time, so the people who show up at your door know our process and each other.
• Built for big jobs too. We handle large commercial water losses, and other restoration companies call us when they need help on a big extraction.
• We live here. We’ve been in business since 2010, and our reputation in this valley matters more to us than any single job.

Water damage jobs we’ve done

• Canyon Gate: a clean-water loss in a large two-story home. We met the homeowner and the adjuster on site, got the full scope approved, moved the contents into the garage, and answered the adjuster’s questions with photos and moisture readings.
• West of the Strip: a water loss that reached several units in one building. We documented every unit and sent the photos to the property managers so each claim could move forward.
• Charleston Heights: a full pack-out after a water loss. Our contents team inventoried, packed and moved the belongings out so the house could be dried and cleaned.

What our customers say

“They were very quick to respond to an urgent water damage issue in my building, and were great at FaceTiming me (since I was on the East Coast) so I could see the situation in real time.” (Liz R., Google review)

“Elevate Restore is a honest and trustworthy company. They came out to my home after another contractor stated there was water damage to home and in fact there was no damage.” (Keishe C., Google review)

Areas we serve

Las Vegas, Henderson, North Las Vegas, Summerlin and Boulder City, plus the rest of the Las Vegas Valley: Las Vegas · Henderson · North Las Vegas · Summerlin · Boulder City

Frequently asked questions

How fast can you get here?

A real person answers 24/7, we call you back within minutes, and our goal is a technician at your property within 60 minutes.

How long does drying take?

A typical water heater or supply line job takes about 3 to 5 days. We check moisture every day and don’t remove the equipment until the readings show the materials are dry.

Do I need to call my insurance company first?

You can call us first. Most policies require you to start drying right away to prevent more damage, and we’ll work directly with your adjuster.

Will you have to cut out my drywall and cabinets?

Not always. We try to save drywall when the water is clean. Swollen MDF cabinets and baseboards usually can’t be saved, but we save cabinet fronts whenever we can.

What if I don’t have insurance?

You get a written estimate up front, written for the worst case so there are no surprises. Financing is available.

Do you do the rebuild?

No. We handle the water removal, drying and cleanup. When it’s time to put things back, we refer you to trusted local contractors.

Related: mold remediation, for when water has been sitting long enough to cause mold.

Water damage at a business? See commercial water damage restoration and commercial water extraction.